I. General information

We consider the protection of your data to be a fundamental right of yours and we are committed to dedicating all necessary resources and efforts to process your data in accordance with Regulation (EU) 2016/679 (“General Data Protection Regulation” or “GDPR”). , as well as with any other legislation applicable on the territory of Romania.

The purpose of this document is to inform you correctly, specifically and unequivocally about how, the purpose for which this data is collected, processed, the period for which this data is stored, how to exercise individual rights and information related to the secondary purpose of the processing, if the data will be processed for a purpose other than that for which they were collected by the associated operators.

We reserve the right to periodically update and change this Privacy Policy to reflect any changes to the way we process your personal data or any changes to legal requirements. In the event of any such changes, we will display the modified version of the Privacy Policy on our website, for which reason please check the contents of this Privacy Policy periodically.

II. Who we are and how you can contact us

GARDENIUM HOUSE DESIGN S.R.L., with its registered office in Aleea Privighetorilor 85, block B, staircase A, ap. 66, Bucharest, Sector 1 is the owner of the gardenium.ro online store.

According to the requirements of Regulation no. 679 of 27.04.2016 (GDPR) on the protection of individuals with regard to the processing of personal data and the free movement of such data, gardenium.ro has the obligation to manage safely and only for the specified purposes, the personal data we provide provide about yourself.

As we are interested in finding out your opinion and answering any additional questions regarding the Processing of Personal Data, we encourage you to contact the person in charge of gardenium.ro with data protection at the email address [email protected] or by mail or courier at: Aleea Privighetorilor 85 ,, block B, staircase A, ap. 66, Bucharest, Sector 1 with the mention "in the attention of the person in charge of gardenium.ro with data protection".

III. What categories of personal data do we process

We generally collect your personal data directly from you so that you have control over the type of information you provide to us. By way of example, we receive information from you as follows: When you create a gardenium.ro account, you send us: e-mail address, name and surname;

Within your personal page (My Account) from the gardenium.ro website you can add additional information, such as: delivery address, personal numeric code, telephone number.

When you place an order, you provide us with information such as: the desired product, name and surname, delivery address, billing details, payment method, phone number, bank card details, etc.

By providing this data, you give your free and unequivocal consent to all your personal data being in our database, in strict compliance with the legal provisions regarding the protection of individuals with regard to the processing of personal data and the free movement of data. these data. According to the legitimate interest stipulated in GDPR, we mention that the reasons why we need this data are: online commerce, sending our offers by e-mail and marketing and advertising messages, organizing contests, etc.

We also offer you the opportunity to register on the gardenium.ro website through your Facebook or Google account. If you opt for one of these options, you will be directed to a page managed by Facebook Inc / Google LLC, where they will inform you about the transfer of your data to gardenium.ro. You can view Facebook and Google privacy policies using the following links:

https://www.facebook.com/about/privacy

https://policies.google.com/privacy

We may also collect and further process certain information about your behavior while visiting our website, in order to personalize your online experience and provide you with offers tailored to your profile. We invite you to learn more. details in this regard by consulting the section on the purposes of processing below.

On our website we may store and collect information in cookies and similar technologies, according to the Cookies Policy.

We do not collect or otherwise process sensitive data, included in the General Data Protection Regulation in special categories of personal data. We also do not want to collect or process data on minors under the age of 16. 

IV. What are the purposes and grounds of processing

We will use your personal data for the following purposes:

For the provision of gardenium.ro services and / or products for your benefit.

This general purpose may include, as appropriate, the following:

 a) Creation and administration of the account within the gardenium.ro site;

b) Order processing, including taking over, validating, shipping and invoicing;

c) Solving cancellations or problems of any kind related to an order, the goods or services purchased;

d) Returning the products according to the legal provisions;

e) Reimbursement of the value of the products according to the legal provisions;

h) Providing support services, including providing answers to your questions regarding your orders or gardenium.ro goods and services.

The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between gardenium.ro and you. Also, certain processing subject to these purposes is required by applicable law, including tax and accounting law.

To improve our services.

We always want to offer you the best online shopping experience. To do this, we may collect and use certain information in connection with your Buyer's behavior, we may invite you to complete satisfaction questionnaires subsequent to the completion of an order or we may conduct, directly or with the help of partners, market research and research.

We base these activities on our legitimate interest in doing business, always making sure that your fundamental rights and freedoms are not affected.

For marketing purposes

We want to keep you informed about the best offers for the products / services that interest you. In this regard, we can send you any type of message (such as: e-mail / SMS / telephone / mobile push / webpush / etc.) Containing general and thematic information, information on products similar or complementary to those that you have purchased them, information on offers or promotions, information on products added in the "My Account / Cart" section or the "Account / Favorites" section or you have shown interest in purchasing them, as well as other commercial communications such as research market and opinion polls. In order to provide you with information of interest to you, we may use certain data about your buyer behavior (eg products viewed / added to your wishlist / purchased) to create a profile for you. We always make sure that these processing is carried out in compliance with your rights and freedoms and that the decisions taken on the basis of them do not have legal effects on you and do not affect you in a similar way to a significant extent.

In most cases, we base our marketing communications on your prior consent. You can change your mind and withdraw your consent at any time by:

- Changing the settings in the client account in the "My Subscriptions" section;

- Accessing the unsubscribe link displayed in the messages you receive from us; or through

- Contacting gardenium.ro using the contact details described above.

In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our business. In any case where we use information about you for our legitimate interest, we take care and take all necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you can ask us at any time, by the means described above, to stop the processing of your personal data for marketing purposes, and we will process your request.

In order to profile, monitor and send personalized communications and offers, we use Google Analytics, Google Tag Manager, Hot Jar and Facebook Ads, automated marketing software, dedicated to online stores.

• These activities have no legal effect or other similar significant effect on users. The only consequence of using this profiling is for users to receive discounts and personalized marketing offers. The user can choose not to be profiled or to receive commercial communications, without any effect, other than to receive these discounts or personalized marketing offers.

• In order to process, monitor activities (profiling) and interact with the site, Google Analytics, Google Tag Manager, Hot Jar and Facebook Ads, must automatically collect and store the following personal data: e-mail , phone number, name, surname, sex, date of birth, city, county, IP address (including possible location), browser, order ID, discount code, discount value, shipping cost, total order value, individual price of products ordered, product variations, products, device, OS, IP location, timestamps related to page visit, page visit, category visit, brand visit, click on the picture, mouse over cart, mouse over price, scroll up, scroll down, add to cart, remove from cart, select variation, add to wishlist, comment, Like on Facebook, visited the help page.

• The categories of data subjects are visitors, registered users or customers of the site, as the case may be, depending on the chosen service. Visitors' data will be stored for 2 months, and those of registered users or customers for 3 years.

• In order to provide its services, Google Analytics, Google Tag Manager, Hot Jar and Facebook Ads, uses third party proxies (subcontractors) from the EEA and the USA (only for push notifications), and the transfer of personal data is done under the Shield EU-US Privacy Policy: data is retained / stored during the contract between the two parties.

To defend our legitimate interests.

There may be situations in which we use or transmit information to protect our rights and business. These may include:

- Measures to protect the gardenium.ro website against cyber attacks:

- Measures to prevent and detect attempted fraud, including the transmission of information to the competent public authorities;

- Measures to manage various other risks.

The general basis of these types of processing is our legitimate interest in defending our commercial activity, it being understood that we ensure that all the measures we take guarantee a balance between our interests and your fundamental rights and freedoms.

Also, in certain cases we base the processing on legal provisions such as the obligation to ensure the protection of goods and values ​​provided by the applicable legislation in this matter.

V. To whom we transmit your personal data

Where applicable, we may transmit or provide access to certain personal data of yours to the following categories of recipients:

- courier service providers;

- payment / banking service providers;

- marketing / telemarketing service providers;

- market research service providers;

- insurance companies;

- IT service providers;

- other companies with which we can develop joint programs for offering our goods and services on the market.

If we have a legal obligation or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities.

We ensure that access to your data by third parties under private law is made in accordance with the legal provisions on data protection and confidentiality of information, based on contracts concluded with them.

VI. For how long we keep your personal data

We will usually store your personal data as long as you have an account on the gardenium.ro platform. You may ask us to delete certain information or close your account at any time, and we will respond to such requests, subject to the retention of certain information, including after closing your account, where required by applicable law or our legitimate interests.

VII. In which countries we transfer your personal data

We currently store and process your personal data in Romania.

However, we may transfer certain of your personal data to entities located in the European Union or outside the Union, including in countries for which the European Commission has not recognized an adequate level of protection of personal data.

We will always take steps to ensure that any international transfer of personal data is carefully managed in order to protect your rights and interests. Transfers to service providers and other third parties will always be protected by contractual commitments and, where appropriate, by other guarantees, such as standard contractual clauses issued by the European Commission or certification schemes, such as the Privacy Shield for the protection of personal data. transferred from within the EU to the United States.

You can contact us at any time, using the contact details set out above, to find out more about the countries in which we transfer your data, as well as the guarantees we have put in place regarding these transfers.

VIII. How we protect the security of your personal data

We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures, according to industry standards. To make payments we use the services of the payment processor MobilPay, through the website mobilpay.ro, owned by SC NETOPIA SRL, registered in Bucharest, RO15565496, J40 / 9170/2003, Pierre de Coubertin Boulevard no. 3-5.

Despite the measures taken to protect your personal data, we warn you that the transmission of information via the Internet, in general, or through other public networks, is not completely secure, there is a risk that the data may be seen and used by third parties. unauthorized parties. We cannot be held responsible for such vulnerabilities in systems that are beyond our control.

GARDENIUM HOUSE DESIGN tries by all means to monitor and limit the access of its employees directly to the database but is not responsible for their bad intention or theft of the database by them during the program, which is considered abusive and for which they are liable. of criminal penalties and termination of the employment contract as well as the payment of damages.

GARDENIUM HOUSE DESIGN collects information and processes it into statistical data about which pages you access inside the gardenium.ro site, including the IP address from which you visit the gardenium.ro site.

GARDENIUM HOUSE DESIGN uses cookies as a method to improve its activity and the online experience of its users. What are cakes and what cookies do we use? See here -> https://gardenium.ro/folosim-cookies

By filling in your data in the account creation and / or Order form, you declare that you accept that your personal data be included in the gardenium.ro database, and you give your express and unequivocal consent that all these personal data be stored, used and processed indefinitely territorially and / or temporarily by gardenium.ro, its affiliates and collaborators for the development and / or development by gardenium.ro, their affiliates and collaborators of activities such as commercial activities, product promotion and services, marketing, advertising, media, administrative, development, market research, statistics, tracking and monitoring of sales and consumer behavior.

IX. What rights do you have?

The General Data Protection Regulation gives you a number of rights in relation to your personal data. You may request access to your data, correct any errors in our files and / or object to the processing of your personal data. You may also exercise your right to complain to the competent supervisory authority or to go to court. Where applicable, you may also have the right to request the deletion of your personal data, the right to restrict the processing of your data and the right to data portability.

More information on each of these rights can be obtained by consulting the table below.

In order to exercise your rights, you can contact us using the contact details set out above. Please note the following if you wish to exercise these rights:

Identity. We take the confidentiality of all records that contain personal data seriously. For this reason, please send us your requests regarding such registrations using the e-mail address related to the gardenium.ro account. Otherwise, we reserve the right to verify your identity by requesting additional information for the purpose of confirming your identity.

Fees. We will not charge a fee to exercise any right in respect of your personal data, unless your request for access to information is unfounded, repetitive or excessive, in which case we will charge a reasonable amount. in such circumstances. We will inform you of any fees applied before resolving your application.

Response time. We intend to respond to any valid requests within a maximum of one month, unless this is particularly complicated or if you have made several requests, in which case we will respond within a maximum of two months. We will let you know if we need more than a month. We may ask you if you can tell us exactly what you want to receive or what worries you. This will help us act faster and shorten the response time to your request.

Third party rights. We must not comply with a request if it would adversely affect the rights and freedoms of other data subjects.

• We remind you that you can contact at any time the Gardenium.ro Data Protection Officer by sending your request in any of the following ways:

 - by e-mail to: [email protected] or

- by post or courier to the address: Aleea Privighetorilor 85, block B, staircase A, ap 66, Bucharest, Sector 1 with the mention "for the attention of the person in charge of gardenium.ro with data protection".